Terms

Terms

All sales are final.
In special cases a store credit may be issued if the item is returned same day in good condition.
All sales are final.

Delivery charges are extra.
Delivery dates and times will be arranged by the delivery company.
Please allow for some variance in the times due to traffic and other possible delays.
Customer is responsible to pre-measure all doorways, stairways, hallways, entrance ways and elevators where applicable to ensure the new furniture will fit.
If the piece does not fit and needs to be returned, an additional fee of 100% of the original delivery charge will apply.
Customer should clear all passages to the final location of the item, including moving existing furniture, wall hangings, and ensure the path is free from ice, snow, bikes, toys, etc.
It is the customer's responsibility to reserve elevators, loading docks, make arrangements with the concierge where necessary, and pre-arrange an appropriate parking space where necessary.
Customers should be at home when we deliver to ensure products are received in good order.
If the customer is not able to be present when the delivery is made then an authorized person must be present to accept the delivery. A waiver must be signed at the time of delivery.

It is the customer's responsibility to bring someone with them to help move, lift and secure the item(s).
It is the customer's responsibility to come prepared with any materials they may need for packing and securing the item(s), ie. rope straps, blankets, bubble wrap, tape.

Storage
Any items left in our storeroom after the two week period will have a charge levied on them.
This charge will be 5% of the total purchase per week. The total charge must be paid in full prior to the release of the merchandise.